Release note — Enhanced Copilot for Similar-Ticket Analysis

We've improved the internal Copilot that finds similar tickets in Gleap. It now returns more accurate matches, concise summaries, and ranked results so your team can resolve issues faster.

Key improvements

• Better context understanding: Uses descriptions, metadata, and conversation history for more relevant matches.

• Richer signals: Considers error traces, environment, tags, and custom fields.

• Concise summaries & ranking: Provides root-cause highlights and ranks results by relevance and impact.

• Configurable sensitivity: Admins can adjust thresholds and fields per workspace.

Benefits

• Faster detection of duplicates and recurring issues.

• Improved triage and handoffs to engineering.

• Time savings for support teams.

Rollout & privacy: Available now to all customers. Similarity uses ticket data within your workspace only and follows Gleap privacy policies.