We are excited to share with you the features we added most recently!

- Feature 1

Release note: The editor now includes an AI-assisted rewrite tool that can rephrase text, change tone, and offer alternative phrasing to improve clarity and style.

• Rephrase: Generate concise or expanded versions of selected text.

• Tone change: Switch between neutral, formal, or casual tones.

• Style suggestions: Adjust wording for clarity, brevity, or emphasis.

• One-click apply: Preview edits and accept changes directly in the editor!

Release note — Enhanced Copilot for Similar-Ticket Analysis

We've improved the internal Copilot that finds similar tickets in Gleap. It now returns more accurate matches, concise summaries, and ranked results so your team can resolve issues faster.

Key improvements

• Better context understanding: Uses descriptions, metadata, and conversation history for more relevant matches.

• Richer signals: Considers error traces, environment, tags, and custom fields.

• Concise summaries & ranking: Provides root-cause highlights and ranks results by relevance and impact.

• Configurable sensitivity: Admins can adjust thresholds and fields per workspace.

Benefits

• Faster detection of duplicates and recurring issues.

• Improved triage and handoffs to engineering.

• Time savings for support teams.

Rollout & privacy: Available now to all customers. Similarity uses ticket data within your workspace only and follows Gleap privacy policies.

We are excited to share with you the features we added most recently!

- Feature 1

Support customers in any language, without changing how your team works.

Featurebase now automatically translates all support conversations, so every teammate can read and reply in their preferred language.

Incoming customer messages are translated into each teammate’s preferred language, and replies are translated back into the customer’s language.

Learn more & set it up: CelcomDigi Ramadan Deals

Custom colors are available!

Dark mode is also available in the newest version. It uses a low-light palette to reduce eye strain and improve focus—ideal for late-night work or dim environments. It can also save battery on OLED/AMOLED screens. We refined contrast and typography to keep readability high while maintaining a sleek look. Switching is instant and reversible, with smooth transitions and a more comfortable interface. Try it now to experience the difference.

You can enable it in your profile settings under "Theme".

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